You may return your order within 14 days after the product has arrived to the access point. The product must be in perfect condition and must not have been used or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.
- Returns should be packaged in original packaging and the packaging should be in good condition
- Returned products shall be unused/unassembled
On returns in an approved state, the purchase price is credited minus 20% in return fees and shipping cost if applicable (We remind you that shipping costs on return goods are not covered by Vinnford AS). You will receive your refund via the same payment method used to make the purchase. It may take up to 14 -28 days from the day when we have received your returned product until you will receive your refund.
Vinnford AS reserves the right to credit a higher percentage of original price if packaging or product needs to be repaired/replaced or otherwise not deemed to be in good condition.
To ensure that a full refund is given for defective products please send us an e-mail on email@example.com with pictures of the damage before the product is returned.
Vinnford A/S is not responsible for any packages that are sent with another transportation provider than the one provided by us. If you choose to use another provider you are responsible for the package and its items until it arrives at our warehouse. If you send back your return with another courier please notify our customer service in advance at firstname.lastname@example.org . Make sure to include correct information about which order you are sending back and which items that are enclosed.
HOW TO RETURN
- Place the item in its original packaging.
- Fill out the return form and include it in the package. (If you cannot find a form please contact us on email@example.com so that we can give you a form)
- Attach the return label on top of the package.
- Return the package via the instructed cargo provider.
- Ask for a receipt with a tracking number, this is your proof of return.
If you wish to exchange a product, please place a new order. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase.
For wholesalers: All of the above applies the same. In addition, If returned/exchanged product is returned damaged due to: change in original packaging or customers/plumber negligence, you will be invoiced for the full amount.
If you have any further questions about returns please email us on firstname.lastname@example.org