RETURN POLICY


You may return your order within 14 days after the product has arrived to the access point, provided that the product is in its original condition with all labels attached. The item must be in perfect condition and must not have been used or altered in any way. We reserve the right to refuse any returns that do not pass our quality control. 

REFUNDS

return cost will be applied on all returns and is deducted from your refund. You will receive your refund via the same payment method used to make the purchase. It may take up to 14 days from the day when we have received your returned product until you will receive your refund. As soon as we have handled your return you will receive a confirmation by e-mail.

To ensure that a full refund is given for defective products please send us an e-mail on returns@elvv.no with pictures of the damage before the product is returned.

Vinnford A/S is not responsible for any packages that are sent with another transportation provider than the one provided by us. If you choose to use another provider you are responsible for the package and its items until it arrives at our warehouse. If you send back your return with another courier please notify our customer service in advance at info@vinnford.no .Make sure to include correct information about which order you are sending back and which items that are enclosed.

HOW TO RETURN

  1. Place the item in its original packaging.
  2. Fill out the returnform and include it in the package. (If you cannot find a form please contact us on returns@elvv.no so that we can give you a form)
  3. Attach the returnlabel on top of the package.
  4. Return the package via the instructed cargo provider.
  5. Ask for a receipt with a tracking number, this is your proof of return.

EXCHANGE

We cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another size or color, please place a new order.

If you have any further questions about returns please email us on returns@elvv.no