Frequently asked questions

Please click on the ‘find your store’ button to look for your nearest store. 

If you are outside of Norway, please send us an inquiry, we deliver to most locations in Europe.

*Outlet products and maintenance products can be purchased directly from our website. Outlet products are products that will be discontinued or last pieces.

We always have 95% of our products in stock. Delivery time is 2-4 working days (within Norway). Please email us for delivery times outside of Norway.

If the product shows on the website, this means they are in stock. Out of stock products are automatically taken out of the website or there will be a ‘sold out’ sign visible.

Our drain hole size is universal, you are free to purchase a drain form other brands but please do note that the base of our washbasins maybe thicker then regular porceline/ceramic washbasins, for this reason, our pop-up drain is slightly longer then the some of the regular brands (so it Is able to reach out through the bottom of your vanity top). Check the total length of the drain you require before proceeding with your purchase.

Yes this can happen. There are a few points to take note a) Washbasins such as Bali Natu, Bali Lap, Pedes, Nobi, Mory – these stone can vary more then others, they are unique stones and every block can have a vast difference in colours and stone characteristics. We try to make this clearer, please refer to information provided on the product page.

b) Stones such as marbles and limestone – the grey/brown tones and variations that you see on pictures on these stones are not as much as stone (a) above but there are slight textures on the stone that can vary from block to block. No one block will produce the same variation, some may look very similar and others may have variation. Having said this, do know that this is not a bad thing – it is the beauty of nature, a story each piece has, unique in itself.

C) Stones like granite and basalt – these blocks have lesser variation in colours.

Unfortunately, it is not possible for us to send pictures for each purchase. We try our best to provide you with as much information as possible so you can make your decision. We also take request for some items. Eg. Bali Natu/Bali Lap/Pedes. If you would 2 pieces that should stand on the same bench top (we try our best to find 2 pieces will go well together). Please do not order the washbasin assuming that you could return it for no charge, do read our return policy here

Note: Purchases of any natural items (stone or wood) will have variation from the pictures you see online. Eg. kitchen stone tops, tiles, wood flooring. Do be prepared for variation and uniqueness that nature provides you with.

Our washbasins are ready impregnated from production, but this does not last forever. How long impregnation last depends on what kind of products are used for cleaning, frequency of usage and the type impregnator used. Having said that, some hard stones, example granitt, larvikite, basalt do not require very frequent impregnation. Some may choose to not impregnate at all (Impregnating is not a must for some harder stone types, however impregnation makes daily cleaning easier and keep your stone protected).  Stones that are more porous, eg. sandstone, if not impregnated will absorb water much easier but they dry out looking back to normal again. One of the purpose of impregnation is to prevent stains/coloured liquids to be absorbed and permanently staining your washbasin. If your usage is just water with mild detergents/toothpastes, the product can be impregnated less often. Overtime you get to know your stone like it is a living object and decide what you prefer. You can read more about the kind of impregnation products are offered under maintenance.

Please take a look at our return policy. We do charge a return fee + freight cost. We normally check each piece before it is send out to you, all item are in good working condition when they are sent out.

Please do read our return policy.

We provide a selection of images for each product, one of this is usually a technical drawing. Scroll through the images and you should find the technical drawing image. 

Washbasins such as Bali Natu, Bali Lap, Pedes – do not have technical drawings, this is due to that each piece is uniquely shaped. It is not possible for us to have technical drawings for each piece. If we are missing a drawing for any of the other items, please do send us an email for this.

The drain holes for all our washbasins are standard /universal. The hole size can be made the same as if it was any other washbasin. Your plumber should be able to advise regarding this. The part you should take note of is - the shape of the base of the washbasin that you would like to purchase, make sure it is fully covering the hole that is made (especially if bench plate is bought with a ready made hole).

We can customise products for projects, this is when more then 15 pieces per style are ordered. However on occasions if you are willing to wait 3-4 months, we can custom make selected products and ship them together with our next shipments. We can custom make bathtubs for individual/private orders, delivery time is 3-4 months.

Nature has its own beauty. We offer you a unique product, something that is made from nature, something that is environmentally better. Our washbasins are made from 100% natural stone. One of our favourite lines – Why make fake stone to look like real stone when the world has ample supply of natural stone available, natural stone with so much beauty. Every block/boulder of stone is unique, every piece of the stone washbasin that comes from nature is unique. Just as every leaf and every tree is unique. Every humans is unique, there are no 2 people who are exactly the same. For some items like Bali Natu, Pedes – the variation from piece to piece is larger as they are each made from one unique boulder of stone. For other washbasins that have 1 standard size eg. perfectly round/square washbasins – the size will be the same but the textures/patterns within the stone is unique. Before you order a 100% stone washbasins, please do remember to be open to the uniqueness of nature and accept its beauty just the way it is.